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Proteqtplus Ltd – Gym Membership Terms and Conditions

Company No. 16226856
Registered Office: 128 City Road, London, United Kingdom, EC1V 2NX
📧 hello@proteqtplus.com | ☎️ 020 3355 2822
 

MEMBERSHIP TERMS & CONDITIONS


1. Principal Terms

  • Agreement starts when you accept terms during the sign-up process.

  • Legally binding upon confirmation of your membership by us.

  • Membership benefits align with your selected tier: Recruit, Warrior, or Elite Command.

  • Membership is personal and non-transferable.

 

2. Payment Terms

  • All fees are collected by card payment.

  • A joining fee may apply for administration and induction.

  • First payment is collected at sign-up; subsequent payments are monthly.

  • Failed payments may incur a £20 admin fee; repeated failures may lead to suspension or termination.

 

3. Freeze Policy

  • Memberships may be frozen for up to 3 months with a freeze fee.

  • Freeze requests must be submitted at least 4 working days before your next billing date.

 

4. Termination & Refunds

  • Monthly memberships: Cancel anytime before next billing. Access continues until end of paid term.

  • Fixed-term memberships: Eligible for 50% pro-rata refund of unused time. Cannot be frozen.

 

5. Money-Back Guarantee

  • Cancel within 14 days for a full refund.

  • If gym is used during this period, a partial deduction applies as per consumer regulations.

 

6. PIN/Access Device Policy

  • Each member is issued a unique access PIN or device.

  • Misuse (e.g., sharing, tailgating) may result in penalty fees or termination.

  • Lost access devices must be reported immediately.

     

GENERAL TERMS & CONDITIONS


1. Eligibility & Conduct

  • Minimum age: 16.

  • Under 18s are not permitted in classes or inductions.

  • Members must comply with in-gym Rules of Membership, which may be updated with notice.

 

2. Access, Closures & Limitations

  • We may close the gym or certain areas for maintenance/emergencies.

  • No refund is due for temporary closures unless extended or exceptional.

  • We are not liable for disruptions due to external events beyond our control.

 

3. Liability

  • We are not responsible for any payments made to independent personal trainers.

  • Your consumer rights remain unaffected.

 

4. Health Declaration

  • You confirm that you are physically fit and safe to participate in gym activities. Notify us of any health changes.


PREMIUM CLASSES TERMS


1. Eligibility & Booking

  • Available to members aged 18+.

  • Full advance payment is required. Bookings are non-transferable.

 

2. Cancellation & Refunds

  • Cancel 24+ hours in advance for credit.

  • Cancel within 24 hours: no refund or credit.

  • If we cancel, you'll receive a credit or be rescheduled.

 

3. Attendance

  • Late arrivals may be refused entry.

  • Pre-booking is advised.

 

4. Validity

  • Class credits are valid for 2 months and are non-refundable if unused.

 

PROMOTIONS & COMPETITIONS

  • Promotions can be changed or cancelled without notice.

  • Prize winners are selected randomly and must claim within 21 days.

  • In-gym challenges must be verified by staff for eligibility.

 

DAY PASSES

  • Valid only on the chosen day; expire at midnight.

  • Non-refundable and non-transferable once activated.

  • Subject to fair use monitoring.

 

STUDENT MEMBERSHIPS

  • Available to verified students (e.g., via UNiDAYS or valid ID).

  • Fixed-term student memberships can be cancelled early for 50% pro-rata refund.

  • Cannot be combined with other offers.

 

GOVERNING LAW & CONTACT

These terms are governed by English law.
For inquiries or formal notice, contact us at:
hello@proteqtplus.com
020 3355 2822

Proteqtplus Ltd reserves the right to amend these terms with prior notice.

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