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Proteqtplus Ltd – Privacy Notice

Registered Company Name: Proteqtplus Ltd
Company Number: 16226856
Registered Office: 128 City Road, London, EC1V 2NX
Contact Email: hello@proteqtplus.com


Introduction

This Privacy Notice explains how Proteqtplus Ltd collects, uses, and protects your personal data to deliver our gym and leisure services, fulfill legal obligations, maintain the safety and integrity of our facilities, and improve member experiences. We are committed to protecting your privacy and upholding your rights under UK data protection law.


Identity of the Data Controller

Proteqtplus Ltd is the data controller for all personal data collected and processed in relation to your gym membership, attendance, and interactions with our services.


When We Collect Personal Data

We may collect personal data about you when you:

  • Sign up for a membership or day pass

  • Browse our website or interact with our social media pages

  • Use our mobile app

  • Check in at any of our gym locations

  • Participate in classes, events, or challenges

  • Contact us via phone, email, or our website

  • Consent to personal training or other services

  • Take part in surveys or promotions

  • Are involved in any accident, incident, or reported issue within our facilities

  • Are captured on our CCTV systems for safety and security


What Data We Collect

We may collect and store the following categories of personal data:

  • Name, date of birth, email address, phone number, and address

  • Health declarations (where necessary for safe facility use)

  • Payment details (excluding full card or bank storage on our servers)

  • Attendance records, class bookings, and gym usage data

  • Photos or videos (only with your prior permission)

  • Marketing and communication preferences

  • Interactions with our support and service staff


How We Use Your Personal Data

Your personal data may be used for the following purposes:

  • To create and manage your membership account

  • To process payments and provide subscription-based services

  • To provide personalised content and gym experiences

  • To deliver class schedules and attendance logs

  • To respond to your requests or complaints

  • To send operational communications and updates

  • To manage competitions, promotions, and surveys

  • To ensure health and safety within our gyms

  • To detect and prevent fraud and misuse of our services

  • For marketing (where consent has been given)


Lawful Basis for Processing

We rely on the following lawful bases:

  • Consent – for marketing and optional services

  • Contract – to fulfil your membership agreement

  • Legal Obligation – to comply with statutory requirements

  • Legitimate Interests – in running our business effectively and safely

  • Vital Interests – in matters of health and safety or emergency


Data Retention

Your personal data is retained only as long as necessary to:

  • Provide services

  • Fulfill legal and regulatory obligations

  • Resolve disputes or enforce our policies We typically retain account-related data for up to 6 years following your last recorded activity.


CCTV Monitoring

Our gyms are monitored by CCTV for:

  • Security and access control

  • Health and safety

  • Prevention and investigation of incidents Recordings are stored securely for 30 days unless otherwise required for legal purposes.


Marketing and Communication

We may contact you by email or SMS about:

  • Service updates

  • Promotions and special offers You may opt out at any time via your member profile or email preferences.


Children's Data

For members under 18, parental or guardian consent is required. Data collected is limited to what is necessary for safe service delivery and communication with responsible adults.


Your Rights

Under UK GDPR, you have rights to:

  • Access your data

  • Request correction or deletion

  • Restrict processing

  • Object to marketing

  • Withdraw consent

  • Request data portability

  • Lodge a complaint with the ICO (Information Commissioner's Office)


Cookies

We use cookies and tracking technologies on our website to:

  • Improve your browsing experience

  • Analyse website traffic

  • Tailor marketing and content You can manage cookie settings through your browser. Disabling cookies may affect your access to some features.


Data Security

We use industry-standard measures to:

  • Protect your data against loss or unauthorised access

  • Encrypt and secure all sensitive data

  • Limit access to authorised personnel only


Sharing Data with Third Parties

We may share your data with:

  • Payment processors

  • Personal trainers (with your consent)

  • IT and software providers

  • Legal or regulatory bodies where required We do not sell your data.


Changes to This Privacy Notice

We may update this notice periodically. Significant changes will be communicated via email or your member dashboard.

If you have any questions, please contact:
hello@proteqtplus.com
020 3355 2822

Proteqtplus Ltd is committed to protecting your privacy and maintaining your trust.

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