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Privacy Policy 

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This Privacy Policy applies to ProteqtPlus Ltd (P+), registered at 128 City Road, London, EC1V 2NX. Our company is responsible for handling and processing your personal data in compliance with applicable data protection laws.

If you need to contact us regarding the processing of your personal data, you can reach us at:

Post: ProteqtPlus Ltd, 128 City Road, London, EC1V 2NX
Email: hello@proteqtplus.com
Telephone: 020 335 52822

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Information We Collect and How We Obtain It

We may collect the following personal data:

  • Personal information such as your name, address, contact details, provided by you in person, via our website, or by telephone.

  • Financial details, such as your bank account, to process payments.

  • Technical data such as your IP address, browsing behavior, and data collected through cookies when you use our website.

We collect your personal data when you enquire about our protection plans or services, when setting up a policy or service plan, and when you make changes to your policy. We may also collect personal data from third-party sources, including data brokers where you have given consent.

Failure to provide necessary personal data may prevent us from providing our services to you.

Your personal data will not be transferred outside of the UK or the European Economic Area unless the recipient applies security and processing standards compliant with UK and EU data protection laws.

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How We Use Your Personal Data and Legal Basis

PurposeLegal Basis

To provide and administer your protection plan or service contractPerformance of a contract

To process financial transactions related to your plan or policyPerformance of a contract

To send marketing communications about similar products or servicesLegitimate business interest (you can opt out at any time)

To arrange repairs and provide service engineer detailsPerformance of a contract

To prevent fraud and financial crimeCompliance with legal obligations

To improve security and enhance service quality (e.g., call monitoring)Legitimate business interest

To meet regulatory and legal requirementsCompliance with legal obligations

To conduct market research and business analysisLegitimate business interest (with anonymization)

We do not engage in automated decision-making or profiling based on your personal data. If this changes, this Privacy Policy will be updated accordingly.

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Your Rights and Data Retention

We retain your personal data for as long as necessary to fulfill contractual, legal, and regulatory requirements:

  • If you request a quote, we retain your details for up to 3 years.

  • If you purchase a protection plan, we retain your data for 7 years after the policy ends.

  • At the end of the retention period, your data will be deleted or anonymized for statistical analysis.

Your rights under data protection law include:

  • The right to access, correct, or delete your personal data.

  • The right to object to or restrict processing of your data.

  • The right to data portability.

  • The right to withdraw consent for marketing communications.

  • The right to file a complaint with the Information Commissioner’s Office (ICO) (www.ico.org.uk).

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Disclosure to Third Parties

We may share your personal data with third parties, including insurers, auditors, consultants, financial institutions, regulatory authorities, service engineers, and repair providers, to fulfill our contractual and legal obligations.

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Marketing Communications

We may contact you about similar products and services via post, email, or telephone unless you opt out. You can change your communication preferences or withdraw consent at any time by contacting us.

For further details or to exercise your rights, please contact us at hello@proteqtplus.com or 020 335 52822.

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